When do I need to update my plant operational data, and how do I know the date?

 Overview

Your plant operational data is valid for 5 years from the date of the data reporting period you provided during onboarding. Our support team can confirm the exact date for your plant(s). Updating and reverifying the data is free of charge, both for Climate Earth and the 3rd party verification, as part of our services.

Before you begin

• You know which plant(s) you need the update date confirmed for.
• Checking dates for multiple plants? List each plant name so support can confirm all of them.
• [Link: How do I access the plant information from our onboarding?]

Steps

1. Contact Customer Support (link below).

2. Provide the plant name(s).

Expected result

Support will confirm the date your plant operational data is due for update, based on the data reporting period from onboarding.

Troubleshooting

You can reach Customer Support directly here: Submit a Support Ticket

Related articles [Link: I'm onboarding a portable plant and don't have historical plant operational data – what can I do?]