My portable plant has changed location – what do I need to update? Do I need to re-onboard a portable plant after it moves?

 Overview

If a portable plant has changed location, you don't need to onboard it as a completely new plant. We only need to update the plant address and supplier distances if the materials and suppliers remain the same; the plant's operational data does not need to be updated.

Before you begin

• You know the current plant name and address.
• You know the new plant address.
• You have the updated supplier details (supplier distances to be updated as a result of the move).
• Have materials or suppliers also changed along with the location? Let support know so they can update those details as well.
• [Link: How do I add one or more plants to Climate Earth services?]

Steps

1. Contact Customer Support (link below).

2. Provide the current plant name and address.

3. Provide the new plant address.

4. Provide the updated supplier details.

Expected result

Support will update the plant address and supplier distances as needed. The plant does not need to be onboarded as new plant, and its operational data remains unchanged.

Troubleshooting

You can reach Customer Support directly here: Submit a Support Ticket

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