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I am not renewing a plant for next subscription – can you update the upcoming invoice?

 Overview

If you have a plant you don't plan to renew for the next subscription year, our Sales or Support team can adjust this and update your upcoming invoice.

Before you begin
  • You know the plant name you're not renewing.
  • Not renewing multiple plants? List each plant name so the invoice can be updated correctly.
  • [Link: How do I find out my annual subscription renewal date?]
Steps

1. Contact Sales or Customer Support (links below) or accounting@climateearth.com.

2. Provide the plant name you're not renewing.

Expected result

Sales or Support will adjust your subscription and update the upcoming invoice to reflect the change.

Troubleshooting

You can reach Customer Support directly here: Submit a Support Ticket