How do I update usernames after an email address change?

If your organization's email addresses have changed and you need your Climate Earth usernames updated to match, our support team can make this update for you.

• You know the existing username(s) that need to be updated.
• You know the updated username(s) you'd like to use.
• Updating usernames for multiple users? List each existing username alongside its corresponding updated username so support can match them correctly.
• Not sure what your current username is? Check the login page or a previous confirmation email, or ask support to look it up for you.
• [Link: How do I add or remove a user for Climate Earth services?]
• [Link: How do I reset my password?]

1. Contact Customer Support (link below).

2. Provide the existing usernames.

3. Provide the corresponding updated usernames.

Support will process the update and confirm once your usernames have been changed.

You can reach Customer Support directly here: Submit a Support Ticket