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How do I clarify or change the name/code of an existing material?

 Overview

If you need to update the name or code of a material already in your EPD Generator, our support team can make this change for you.

Before you begin
  • You know the plant name.
  • You know the current material name(s) and material code(s).
  • You know the new material name and/or code to be updated.
  • Updating multiple materials at once? List each current material name/code alongside its corresponding new name/code so support can match them correctly.
  • [Link: How do I add new materials to the EPD Generator, and what does it cost?]
  • [Link: How do I update the supplier of an existing material?]
Steps

1. Contact Customer Support (link below).

2. Provide the plant name.

3. Provide the current material name(s) and material code(s).

4. Provide the new material name and/or code to be updated.

Expected result

Support will update the material name and/or code as specified.

Troubleshooting

You can reach Customer Support directly here: Submit a Support Ticket

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