How do I add or remove a user for Climate Earth services?

If you need to give someone new access to Climate Earth services, or remove access for someone who no longer needs it, our support team handles these requests on your behalf.

• You know the full name and work email address of the user being added or removed.
• You know whether you're requesting an addition or a removal (or both) of a user.
• Need to change a user's existing permissions rather than add or remove them entirely? Mention that in your request so support can route it correctly.
• Not sure who currently has access on your account? Ask support to confirm before submitting your request.

1. Contact Customer Support (link below).

2. Let them know whether you'd like to add or remove a user.

3. Include the user's full name and work email address in your request.

Support will process the request and confirm once the user has been added or removed from your account.

Troubleshooting You can reach Customer Support directly here: Submit a Support Ticket